Restaurant, Hotel and Cafe Injury Lawyers

Restaurant, Hotel and Cafe Injury: what you need to know

Injuries at venues include slips on wet floors, falls on poorly lit stairs, burns from hot food and drinks, broken furniture, and assaults where security was inadequate.

Hotels and accommodation providers must also keep rooms, pools, balconies and common areas safe. If you were injured while staying somewhere, you may be able to claim.

Venue injuries we help with

• Slips on wet floors and spilled drinks
• Falls on stairs and in bathrooms
• Burns from hot food or drinks
• Collapsing chairs and tables
• Assaults where security was inadequate
• Food poisoning

Injuries in hospitality venues

Restaurants, pubs, clubs, hotels and cafes owe customers a duty of care. Injuries happen from wet floors, broken furniture, poorly lit stairs, food poisoning, burns from hot food or drinks, and assaults by security staff or other patrons.

Venues must also serve alcohol responsibly and provide adequate security. If staff failed to act on a known risk, the venue may be responsible.

What you can claim

If a business, landlord, council or other occupier failed to take reasonable care and you were hurt, you may be able to claim under the Civil Law (Wrongs) Act 2002 (ACT) for pain and suffering, lost income, medical costs and care and assistance.

Read more about public liability claims.

Evidence that helps your claim

You do not need to have everything before you call us, but these records make a public liability claim stronger. Keep copies of anything you have:

• Photos of the hazard and where it happened
• An incident report from the business or owner
• Names and numbers of witnesses
• A request to keep CCTV footage
• Medical records and receipts

How much could a restaurants, hotels and cafes claim be worth?

Every claim is different. The amount depends on how serious your injuries are, your lost and future earnings, your medical costs, the care you need, and whether you share any of the blame. We give you an honest estimate once we understand your situation, and we prepare every claim to get its full value rather than settling early.

Why people choose United Legal

• Three lawyers on every case. Your claim is checked by more than one experienced lawyer, start to finish.
• A local Canberra firm since 2004. We know the ACT schemes, insurers, doctors and courts.
• No Win, No Fee. No upfront costs, and you get a written costs agreement before we start.
• Serious injury experience. Our results include a $20m+ settlement and a $1.4m workers compensation claim.

Watch: restaurants, hotels and cafes

What to do now

1. Report the incident to the business or owner and ask for it to be recorded.
2. Take photos of the hazard and your injuries, and get witness details.
3. Ask for any CCTV to be kept, as it is often overwritten within days.
4. See a doctor and keep receipts for your costs.

Restaurants, hotels and cafes: FAQs

Related public liability claims

• Slip and fall
• Supermarket and shopping centres
• Parks and playgrounds
• School injuries
• Landlord negligence
• Cruise and airline injuries
• All public liability claims