Fyshwick, Canberra ACT
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Woman walking indoors, supermarket and shopping centre injury claims
Public Liability · No Win, No Fee

Supermarket and Shopping Centre Injury Lawyers

Hurt in a supermarket, shop or shopping centre? Retailers and centre owners must keep their premises safe. We help you claim if they did not.

  • Canberra law firm since 2004
  • Three lawyers on every case
  • Free first conversation
Rated 4.8 from 134 Google reviews
$20m+Largest result
$1.4mWorkers comp $650kFall injury

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Supermarket and shopping centres, in short

Hurt in a supermarket, shop or shopping centre? Retailers and centre owners must keep their premises safe. We help you claim if they did not. United Legal is a Canberra firm based in Fyshwick. We work on a No Win, No Fee basis and your first conversation is free.

Supermarket and Shopping Centre Injury: what you need to know

Supermarkets and shopping centres are busy places with spills, stock, trolleys and crowds. Common injuries include slips on spilled food, being struck by falling stock, and trips over pallets and displays.

The supermarket or centre owner usually has CCTV and cleaning records, which can show how long a hazard was there. Ask for the footage to be kept straight away, as it is often deleted within days.

Supermarket and shopping injuries

  • Slips on spilled liquids and food
  • Falling stock from high shelves
  • Trips over pallets, cables and displays
  • Trolley injuries
  • Escalator and travelator falls
  • Car park falls

Injured at a supermarket or shopping centre

Supermarkets and shopping centres must inspect and clean their floors regularly, stack shelves safely and keep trolley bays and car parks in good repair. Grapes on the floor, spilled liquids and falling stock cause many injuries.

Large retailers have their own insurers who will investigate quickly. Report the incident to staff, ask for an incident report, and see a doctor the same day if you can.

What you can claim

If a business, landlord, council or other occupier failed to take reasonable care and you were hurt, you may be able to claim under the Civil Law (Wrongs) Act 2002 (ACT) for pain and suffering, lost income, medical costs and care and assistance.

Read more about public liability claims.

Evidence that helps your claim

You do not need to have everything before you call us, but these records make a public liability claim stronger. Keep copies of anything you have:

  • Photos of the hazard and where it happened
  • An incident report from the business or owner
  • Names and numbers of witnesses
  • A request to keep CCTV footage
  • Medical records and receipts

How much could a supermarket and shopping centres claim be worth?

Every claim is different. The amount depends on how serious your injuries are, your lost and future earnings, your medical costs, the care you need, and whether you share any of the blame. We give you an honest estimate once we understand your situation, and we prepare every claim to get its full value rather than settling early.

Why people choose United Legal

  • Three lawyers on every case. Your claim is checked by more than one experienced lawyer, start to finish.
  • A local Canberra firm since 2004. We know the ACT schemes, insurers, doctors and courts.
  • No Win, No Fee. No upfront costs, and you get a written costs agreement before we start.
  • Serious injury experience. Our results include a $20m+ settlement and a $1.4m workers compensation claim.

Watch: supermarket and shopping centres

Injured in a supermarket? Know your rights

What to do now

  1. Report the incident to the business or owner and ask for it to be recorded.
  2. Take photos of the hazard and your injuries, and get witness details.
  3. Ask for any CCTV to be kept, as it is often overwritten within days.
  4. See a doctor and keep receipts for your costs.

Supermarket and shopping centres: FAQs

The supermarket says the spill had just happened. Does that end my claim?
Not necessarily. Cleaning records and CCTV often show how often the area was checked. Supermarkets are expected to have a reasonable inspection system.
Should I accept the supermarket's offer to pay my medical bills?
Get advice first. Accepting a small payment can affect your rights, and your injury may turn out to be more serious.
The store says it cleaned the area. Can I still claim?
Possibly. We look at the store's inspection records and cleaning system to see whether they were adequate.
Who is responsible: the store or the centre?
It depends where you were hurt. Inside a shop is usually the retailer; common areas and car parks are usually the centre management.
How much does a public liability lawyer cost?
We run these claims on a No Win, No Fee basis. Your first conversation is free, there are no upfront fees, and if your claim is not successful you do not pay our professional fees. You get a written costs agreement before we start.
Is there a time limit?
The general time limit in the ACT is three years, and you must give notice of your claim early. Get advice as soon as you can.

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